Service Level Agreements

As is the case with performance contracts, service level agreements are developed to reflect the unique requirements and operating circumstances of our client organisations, i.e. while also clarifying the particular deliverables expected of third party organisations or service providers. Important distinctions are made and exist in respect of service level agreements which are implemented to regulate 'tied relationships', and those which are used to ensure effectiveness in the delivery contracted services. In all cases however, we use experience gained in the development of performance contracts and SLAs to ensure that agreements are designed to deliver improved performance, efficiency and reliability in the provision of services.